Privacy Policy

We collect the information you provide directly and information generated through your use of our services. This may include full name, email address, phone number, company name, project requirements, billing and payment details as needed, communication records, and client dashboard activity.

We also collect limited technical information such as IP address, browser type, and pages visited to operate and improve the website.

We use your information to respond to inquiries, prepare proposals and quotations, deliver services, create client accounts, process payments, provide support, send project updates, and improve our services.

Payments are processed through Razorpay, an RBI-authorized payment aggregator in India. When you make a payment, Razorpay collects and processes the necessary payment information (such as card details, UPI details, or bank information) securely through its PCI DSS-compliant infrastructure.

Vedum Studio does not store your complete card number, CVV, or full payment credentials on our servers. Card-on-file details, where used, are stored only in tokenized form by the payment provider.

International payments are processed in the currency of the transaction and settled to us in INR. Currency conversion is handled by the payment provider.

We may use third-party service providers to operate our business, including payment gateways (Razorpay), email providers, file and cloud storage providers, hosting providers, and project management tools. We do not use third-party analytics or advertising providers, so no analytics vendor receives your browsing activity.

These providers may process your information according to their own privacy policies. Where required by law, service providers process data on our behalf and are contractually obligated to protect it.

When you make an international payment, the transaction may be processed by the payment provider in accordance with applicable cross-border payment regulations. We take reasonable steps to ensure any international processing complies with applicable law.

For the avoidance of doubt, all transaction data is stored in accordance with Indian data localization requirements.

We implement reasonable security measures to protect client information, including encryption in transit (TLS), access controls, and regular reviews. However, no method of transmission or storage can be guaranteed as completely secure.

Project-related information is retained for operational, accounting, support, legal, and business purposes, including to comply with tax and record-keeping obligations. Client portal accounts may be archived after project completion.

Our website may use cookies and similar technologies to keep the site functioning, to remember your preferences, and to protect the security of our forms. You can control cookie settings through your browser.

We currently limit cookies to those that are essential for the website and its inquiry forms to function. We do not currently set advertising or analytics cookies, and we will obtain consent before enabling any non-essential cookies in the future.

In addition to cookies, our consultation form stores the details you enter (name, phone number, email address, and the country dialling code you select) in your browser's local storage, so you can resume an unfinished enquiry and we can show you the status of a request you have already sent us. That record stays in your own browser, is not shared with other websites, and is removed when you clear your browser's site data. Clearing it means we can no longer pre-fill the form or show a previous request's status in that browser.

Our Cookie Policy describes the cookies, browser storage, and third-party providers involved in more detail.

You may request access to your personal information, correction of inaccurate information, or deletion of information where legally permitted. Requests can be made using the contact details below.

Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from children.

If you are located outside India (including in the European Economic Area, the United Kingdom, or California), you may have additional rights under applicable local law. These may include the right to withdraw consent, the right to access, correct, or delete your personal information, the right to restrict processing, the right to data portability, and the right to lodge a complaint with your local data protection authority.

Vedum Studio does not sell personal information of any user. To exercise any applicable right, contact us at contact@vedumstudio.com and we will respond within 3 business days.

In accordance with the Digital Personal Data Protection Act, 2023, and consumer protection law in India, Vedum Studio has designated a Grievance Officer for complaints related to personal data handling and services.

Complaints and grievances may be emailed to contact@vedumstudio.com. They are acknowledged upon receipt and addressed within 3 business days, or within any timeframe required by applicable law.

We may update this Privacy Policy periodically. Updated versions will be published on this page with a revised effective date.